Snom 821 User Manual Page 1

Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore:© 2012 snom technology AGV1.02

10 snom 821 User Manual Notational ConventionsNotational conventions Throughout this manual you will see the below-listed symbols and notations, indi

11 snom 821 User Manual Notational Conventions Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing >

12 snom 821 User Manual Setting up the PhoneSetting up the phone Delivery Content a A1472583690 #ABC DEFJKLGHI MNOPQRS WXYZTUV• Base phone uni

13 snom 821 User Manual Setting up the Phone3. Attach the footstand with the bracket and the 2 screws.4. Place the phone on an even, horizontal sur

14 snom 821 User Manual Setting up the Phone3. Slide the tab back into the handset rest (Fig. 2). The top of the tab is now level with the inner

15 snom 821 User Manual Setting up the PhoneInitializing and registering the phone Prerequisites To be able to use VoIP, you or your company must h

16 snom 821 User Manual Setting up the Phone ◦ Press to save the highlighted time zone.3. Next, you will be prompted to select the tone scheme of

17 snom 821 User Manual Setting up the PhoneCorrecting the clock The phone receives the time and date from the NTP time server. If the time and/or

18 snom 821 User Manual Getting to Know Your PhoneGetting to know your phone At a glance a A1472583690 #AB C DE FJK LGH I MN OPQ RS WX YZTU V D

19 snom 821 User Manual Getting to Know Your PhoneConfi guring the keys: See "Confi guring the Function Keys"Press key P1 for 2 seconds to o

2TABLE OF CONTENTSCopyright, Trademarks, GPL, Legal Disclaimers ...7Important information ...

20 snom 821 User Manual Getting to Know Your Phone ◦ Press if you wish to turn the LEDs off without viewing the call history . ◦ Viewing the part

21 snom 821 User Manual Getting to Know Your Phonerespective number key 1- 9 and 0 and the character keys * and # on the phone's keypad. When t

22 snom 821 User Manual Getting to Know Your PhonePreprogrammed, variably programmable function keys Freely programmable. See "Configuring the f

23 snom 821 User Manual Getting to Know Your PhoneAlphanumeric KeypadInput modes and navigation Directories, call lists, contact list, favoritesInp

24 snom 821 User Manual Getting to Know Your Phone• Space ("˽"). Press "0" once.• Underscore ("_"). Press "0&q

25 snom 821 User Manual Getting to Know Your PhoneActive identity • Active identities are indicated by the green phone symbol: • Can be called •

26 snom 821 User Manual Getting to Know Your PhoneFunction key lineThe symbols on the buttons in this line depict the functions that can be activated

27 snom 821 User Manual Getting to Know Your PhoneStatus bar In editing modes (i.e., when dialing or editing directory entries), the current editin

28 snom 821 User Manual Getting to Know Your PhoneSettings A comparatively small number of settings can be adjusted on the phone; many more are ava

29 snom 821 User Manual Getting to Know Your PhoneWhen the phone is in user mode and the Maintenance menu is on the display, press key 2 2AB C to swi

3Display layout ... 24Idle M

30 snom 821 User Manual Getting to Know Your PhoneThe phone's web interface Opening the web interface: See "Opening the web interface&quo

31 snom 821 User Manual Getting to Know Your PhoneFirmware versions 8.7.4 and higherWhen you register the first account during the initialization of t

32 snom 821 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same,

33 snom 821 User Manual Getting to Know Your PhoneUser mode/administrator mode snom phones can be operated in administrator or user mode. In admini

34 snom 821 User Manual Getting to Know Your PhoneTo return the phone and its web interface to administrator mode, enter the administrator password i

35 snom 821 User Manual DirectoriesDirectories Directory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries

36 snom 821 User Manual DirectoriesContact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is activ

37 snom 821 User Manual DirectoriesAdding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory.2.

38 snom 821 User Manual Directories4. Editing a detail. a. Press / and to select a detail. Depending on the detail,b. In some cases,

39 snom 821 User Manual DirectoriesAdding new entry 1. Type data in text fields of "Add or Edit Entry“. ◦ Number: Type the number exactly a

4Using the phone ...43Making calls ...

40 snom 821 User Manual DirectoriesEditing an entry When you open an existing entry, the current information is displayed in the text fields of "

41 snom 821 User Manual Directories - Click on in the line containing John Miller's name. The data is shown in "Add or Edit" area.

42 snom 821 User Manual DirectoriesExternal directories Provided by your network, your VoIP provider, or another external source. LDAP Enter the n

43 snom 821 User Manual Using the PhoneUsing the phone This section describes the functions of the phone with the factory default settings. If you

44 snom 821 User Manual Using the PhoneUsing different dialing methods Auto dial If a time span in seconds has been selected from the drop-down men

45 snom 821 User Manual Using the Phonethe programmable virtual function keys 1-15: See the chapter "Programming the function keys" on pag

46 snom 821 User Manual Using the Phoneanother number, receive calls, or hang up the handset to return to the idle screen. Call completion will not

47 snom 821 User Manual Using the PhoneAccepting calls Using different audio devices Handset: Pick up the handset.Headset: Press or the bli

48 snom 821 User Manual Using the PhoneUsing the virtual key screen When a call is ringing on a monitored extension, the virtual key screen appears.

49 snom 821 User Manual Using the PhoneCall waiting When you are in a call, another call coming in will be announced visually by the symbol of a ph

5Call waiting ... 53Terminati

50 snom 821 User Manual Using the PhoneYou can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls"

51 snom 821 User Manual Using the Phone ◦ When a held call is on-screen, press to connect to it and put the current connected call on hold. •

52 snom 821 User Manual Using the Phone(Fig. C-2); press again to put the next participant on-screen (Fig. C-3), until you have reached the last pa

53 snom 821 User Manual Using the PhoneTerminating the conference 1. Press to put all participants on hold. 2. Select each participant in tur

54 snom 821 User Manual Using the PhoneCall lists 1. Press to open "Call history". 2. To view the list of missed, received, or diale

55 snom 821 User Manual Using the Phone• DND - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when

56 snom 821 User Manual Using the PhoneForward when Busy: Forwarding calls ringing while phone is busy to the number of the phone, extension, or mai

57 snom 821 User Manual Using the PhonePress to show status info with all current status messages, including call forwarding.Forwarding all calls F

58 snom 821 User Manual Configuring the Function KeysConfiguring the function keysSee "Opening the web interface" on page 31 on how to open

59 snom 821 User Manual Configuring the Function KeysNote: The programmable keys P1 - P4 are both hard keys and virtual keys. Their functions can be

6Call forwarding ... 73Call com

60 snom 821 User Manual Configuring the Function Keys Context-sensitive, programmable function keys For the default settings , see "At a glance&

61 snom 821 User Manual Configuring the Function KeysDedicated, customizable function keys The default setting is the respective key event printed ont

62 snom 821 User Manual Configuring the Function KeysExample 1, Extension monitoring and call pick-up This feature makes it possible to pick up a ca

63 snom 821 User Manual Configuring the Function KeysExample 2, Monitoring calls on-screen When you are monitoring another extension or phone line,

64 snom 821 User Manual Configuring the Function KeysExample 3, Speed dialing Besides using the "Speed Dial" page on the web interface to

65 snom 821 User Manual Configuring the Function KeysExample 4, Turning forwarding of all calls on and off The functionality "Forward all"

66 snom 821 User Manual Customizing the Phone SettingsCustomizing the phone settings See "Opening the web interface" on page 31 on how to

67 snom 821 User Manual Customizing the Phone Settings2. Press to scroll down. ◦ When you are at the top of the list, pressing will take you t

68 snom 821 User Manual Customizing the Phone Settingsthe "On" setting and enter a password into the next field of the next setting, "E

69 snom 821 User Manual Customizing the Phone SettingsSelecting identity ringtones: • On the phone: 1 Preferences > 3 Ringer. The identities ar

7 snom 821 User Manual Copyright, Trademarks, GPL, DisclaimersCopyright, Trademarks, GPL, Legal Disclaimers © 2012 snom technology Aktiengesellschaf

70 snom 821 User Manual Customizing the Phone SettingsAdjusting the intensity: 1. Press .2. Press 1 Preferences.3. Press 5 Display.4. Press 2 Ba

71 snom 821 User Manual Customizing the Phone Settings ◦ Select "on" to have the time on the phone's display shown in 24-hour format,

72 snom 821 User Manual Customizing the Phone SettingsLanguage settings of phone and web interface The language used on the phone can be changed on

73 snom 821 User Manual Customizing the Phone SettingsEmergency numbers These are numbers that can be dialed even when the keyboard is locked. The

74 snom 821 User Manual Customizing the Phone SettingsSetting forwarding numbers• Forwarding all incoming calls:1. Open the phone's web interf

75 snom 821 User Manual Customizing the Phone SettingsCall completion On snom phones call completion means that when a called number is busy or not

76 snom 821 User Manual Customizing the Phone SettingsCall waiting When you are in a call, another call coming in will be announced visually by the

77 snom 821 User Manual Customizing the Phone SettingsNumber guessing When you have typed the minimum number of characters you have specified for th

78 snom 821 User Manual Software UpdateSoftware updateManual update 1. Open snom’s web page at www.snom.com.2. Click on Support > Download >

79 snom 821 User Manual TroubleshootingTroubleshootingReboot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot.4. When asked whether to

8 snom 821 User Manual Safety, Disposal, Cleaning of ProductImportant information Please read the instructions on safety and disposal and on how to

80 snom 821 User Manual TroubleshootingContacting snom Support Please visit our knowledge base and our forum first. You may find the answer to your

81 snom 821 User Manual TroubleshootingSystem informationOpen the phone’s web interface > Status > Settings. Make sure to delete private

82APP1APP1Symbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function

83APP1APP1Previous outgoing IDIP address of phone and snom's web addressABS Address book search (OCS accounts only)2. Context-sensitive symbols:

84APP1APP1Details of missed call (to, from, date/time, total number) and of received and dialled call (to, from, date/time, duration) [alternative tex

85APP1APP1Press to show available status messages like firmware update available, reboot required, call completion pending, call forward activated, etc

86APP2APP2Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key (or

87APP3APP3Programmable Functions Following is a brief description of the function key settings available on the "Function keys" page of the

88APP3APP3DTMF This funcion allows the specification of arbitrary key sequences (allowed digits: "0-9", "*", "#", "A

89APP3APP3Key Event When this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following

9 snom 821 User Manual Safety, Disposal, Cleaning of ProductStandards conformance This device complies with the essential health, safety, and envi

90APP3APP3Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functional

91APP3APP3Xml Definition Copy the XML sub tag of the action(s) you want the key to perform into the text field. The currently available settings can be

92APP3APP3Next Outgoing ID Selecting the next identity as the outgoing identityPresence State Providing access to a list where the Presence state of e

93APP4APP4COPYRI G HT N OTICE AN D WAR RANTY DISCLAIMER I. Das Produkt enthält Software, die unter der GNU General Public License

94APP4APP4are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Progr

95APP4APP4If requested by you, the complete corresponding source code of the Software can be sent by snom technology AG on a standard data storage med

Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore:© 2013 snom technology AGV2.01